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Apprentice Receptionist and Administrator


Main area
Apprenticeship: 18 months
Full time - 37.5 hours per week
Job ref
2 Capital Quarter
£15,568.50 - £18,575.95 Year 1: £15,568.50 per annum Year 2: £18,575.95 per annum
Salary period
09/10/2022 23:59


Welcome to Public Health Wales, the National Public Health Institute in Wales

Our vision is Working to achieve a healthier future for Wales

To find out more visit Public Health Wales and read about our Strategic Plan

Working together, with trust and respect, to make a difference

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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.



Job overview

Are you looking to start a career in the NHS?


We are currently looking for an Apprentice Receptionist and Administrator to join our team here at our Cardiff office.

Whether you are looking for your first job, more experience or a change in career, this could be the job for you.

So what’s involved? 

Our estates team is looking for a proactive individual to join the team and become a key part of our front of house reception team at our head office in Cardiff.

Some of the duties that the Apprentice Receptionist Administrator will carry out are:-

  • Answering the main Public Health Wales Phone line
  • Assist in welcoming visitors and new members of staff into the building
  • Post Room Duties
  • Creating Access Passes for new starters
  • Supporting the Estates team with Admin tasks

The role is very varied and not every day will be the same so you’ll always be learning and developing along the journey.

Please note, the ability to speak fluent Welsh is essential for this role.

Main duties of the job

What’s in it for me? 

The chance to join an NHS trust with some great benefits, alongside this you’ll also study for a BTEC level 2 diploma in Business Administration.

And along the way, we believe that you will have immense job satisfaction, spending your days with like-minded people working together to make a difference to the front of house service at our Head office.

Working for our organisation

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion.  We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us, the benefits we offer and guidance on the application process, please visit

Detailed job description and main responsibilities

What do I need? 

You must be a fluent Welsh speaker who is confident and able to hold conversations in the welsh language.

You will not need any formal qualifications, but a good standard of English is essential.

Sign me up! 

If this is something that you’d be interested in and to give you the best chance of getting you shortlisted for an interview please use the personal specification to tell us about your skills and knowledge, and how you meet the person specification.



Person specification


Essential criteria
  • Basic IT skills including: Word Processing, Spreadsheets, Databases, Email and Web
  • Good organisational skills with the ability to handle a busy, varied workload and to cope with interruptions and changes
  • Ability to speak Welsh well and confidently with the public on the telephone and on reception


Essential criteria
  • Formal Qualifications are not essential, but a good standard of English is required
Desirable criteria
  • Previous basic office/administration experience

Employer certification / accreditation badges

Armed Forces CovenantHappy to Talk Flexible WorkingMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveCorporate Health StandardsDisability confident leaderCore principlesEmployer pledge demonstrating a commitment to change how we think and act about mental healthStep into healthPrentisiaethau Apprenticeships2022 Stonewall Top 100 Employer

Applicant requirements

Welsh language skills are essential

Documents to download

Apply online now

Further details / informal visits contact

Tom Hammett
Job title
Facilities Manager
Email address
Telephone number

Bronze CHS
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