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Screening Pathway Administrator

Band 3

Main area
Screening Pathway Administrator
Band 3
Full time - 37.5 hours per week (Monday to Friday 09:00- 17:00 with 30 minutes unpaid lunch time)
Job ref
Breast Test Wales / Prawf y Fron Cymru
£21,730 - £23,177 per annum
Salary period
05/10/2022 23:59


Welcome to Public Health Wales, the National Public Health Institute in Wales

Our vision is Working to achieve a healthier future for Wales

To find out more visit Public Health Wales and read about our Strategic Plan

Working together, with trust and respect, to make a difference

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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.



Job overview

The post holder is responsible for working in an administrative capacity to support the efficient operation of call/recall and failsafe functions within the Screening Division. 

The post holder will support the administration requirements of screening programmes within the region.  The main duties and responsibilities are outlined below for a particular screening programme while the competency requirements are necessary to meet the duties and responsibilities of all screening programmes.

The post holder will be required to operate the information system to accurately process invitations, appointments and results in line with programme policies and procedures.  The post holder will need to be part of the validation process in ensuring that participants are managed appropriately and will be responsible for recording correctly coded information and updating manual and computerised data systems relating to results and patient outcomes.  The post holder will also be the first point of contact for participants wishing to change their screening appointment and/or general queries with regard to the screening process.

This permanent post comprises 37.5 hours per week.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.


Main duties of the job

Breast Test Wales is looking for a highly motivated and competent full-time Screening Pathway Administrator. You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.

You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.

The main duties include the effective delivery of all programmes managed by Breast Test Wales by ensuring the efficient operation of the call/recall Breast Screening System and failsafe functions, maintaining client records, changing appointments and liaising with internal and external contacts. The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.

This is a busy role and attention to detail is essential, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.

A working knowledge of Microsoft packages including Word, Outlook and Excel is required.


Working for our organisation

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion.  We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us, the benefits we offer and guidance on the application process, please visit  

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view

Person specification


Essential criteria
  • Minimum 5 GCSE's or equivalent experience
  • NVQ 3 (or equiv) in Business Admin/Customer Care or willingness to work towards one
Desirable criteria
  • ECDL or other related IT qual


Essential criteria
  • Previous admin experience in a customer service environment
Desirable criteria
  • Experience working in a health service environment


Essential criteria
  • Team player
  • Good communication and telephone skills , demonstrating sensitivity and composure
  • Ability to work under pressure with constant interruptions, prioritise work and meet deadlines
  • Good attention to detail, high level of accuracy
Desirable criteria
  • Ability to speak Welsh


Essential criteria
  • Good knowledge of admin functions and IT applications
Desirable criteria
  • Knowledge of Screening Programmes
  • Knowledge of relevant medical terminology


Essential criteria
  • Willingness to Travel
Desirable criteria
  • Varied interests

Employer certification / accreditation badges

Armed Forces CovenantHappy to Talk Flexible WorkingMindful employer.  Being positive about mental health.Stop Smoking Wales is the NHS Smoking Cessation Service in WalesImproving working livesAge positiveCorporate Health StandardsDisability confident leaderCore principlesEmployer pledge demonstrating a commitment to change how we think and act about mental healthStep into healthPrentisiaethau Apprenticeships2022 Stonewall Top 100 Employer

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Linda Williams
Job title
Deputy Centre Manager
Email address
Telephone number
02920 787808

Bronze CHS
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